Insurance Claim Assistance

We Help You Navigate the Insurance Process — While Focusing on Proper Repairs

Dealing with an insurance claim after an accident can be stressful and confusing. At 3 Guns Customs, we assist our customers throughout the insurance claim process while ensuring repairs are performed correctly, safely, and according to manufacturer guidelines — not insurance shortcuts.

Our goal is simple: help you understand the process and get your vehicle repaired the right way.

You Have the Right to Choose Your Repair Shop

It’s important to know:

You are not required to use an insurance company’s “preferred” or “recommended” shop.

Virginia law allows you to choose the repair facility you trust. Insurance companies may suggest shops, but the final decision is always yours.

How We Assist With Insurance Claims

While we do not work for the insurance company, we work with them on your behalf to help move the repair process forward.

We assist with:

• Communicating directly with insurance adjusters
  
  
• Reviewing insurance estimates for missing or overlooked items
  
  
• Submitting supplements when additional damage is discovered
  
  
• Identifying required repair procedures and OEM guidelines
  
  
• Explaining the repair process in clear, easy-to-understand terms
  
  
• Helping you understand approved vs. denied repair items
  
  

Why Insurance Estimates Are Often Incomplete

Insurance estimates are frequently written before the vehicle is fully disassembled. Once repairs begin, hidden damage or required procedures may be discovered.

This is normal — and it’s why supplements are often necessary.

At 3 Guns Customs, we document findings thoroughly and submit proper supplements when required to ensure repairs meet industry standards.

Our Repair Philosophy

We believe in:

• Proper repairs, not shortcuts
  
  
• Safety-focused repair decisions
  
  
• Manufacturer-recommended repair procedures
  
  
• Transparency with our customers
  
  
• Quality workmanship over speed
  
  

We will never compromise repair quality simply to meet an insurance company’s cost targets.

Common Insurance Claim Questions

Do you accept insurance claims?
Yes. We work with all insurance companies.

Do I need to contact my insurance company first?
You may start a claim with your insurer, or contact us and we can help guide you through the process.

What if my insurance denies a procedure?
We will review the denial and explain your options. Some denials can be reconsidered with proper documentation.

Will I owe anything out of pocket?
This depends on your policy (deductible, coverage limits). We will explain any costs before repairs begin.

Start Your Insurance Claim With Confidence

If you’ve been in an accident or have insurance-related vehicle damage, let our team help guide you through the process.

📞 Call: 757-337-0238
📍 Location: Chesapeake, Virginia
🕘 Hours: Monday–Friday | 8:00 AM – 5:00 PM